Privacy Policy | Energy Efficiency Experts

Effective Date: February 18, 2026

Introduction

Energy Efficiency Experts ("we," "us," or "our") operates the website saveenergy.expert and provides home energy efficiency services throughout New York State. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, submit forms, apply for programs, or communicate with us.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address
Property Information: Property address, building type, ownership status, utility account numbers, and heating fuel type
Financial Information: Household income data and benefit enrollment status (SNAP, HEAP, TANF, SSI) as required for EmPower+ program eligibility
Documents: Income documentation, utility bills, and benefit award letters that you upload through our application form
Communication Data: Messages, notes, and other information you provide when contacting us or submitting forms
Usage Data: Information about how you interact with our website, including pages visited and time spent

How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and requests for information
To process your EmPower+ program application and determine eligibility
To schedule and conduct energy assessments and home upgrades
To send you Customer Care and marketing-related SMS communications (with your consent)
To communicate with you by phone or email regarding our services
To submit applications to NYSERDA and utility programs on your behalf
To improve our website and services
To comply with legal obligations and program requirements

SMS/Text Message Data

If you provide your phone number and opt in to receive text messages, we may send you Customer Care and marketing-related SMS communications.

Message frequency varies. You may receive up to 8 messages per month depending on your service engagement and program status.

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

You can opt out of receiving text messages at any time by replying STOP to any message from us. After opting out, you will receive a one-time confirmation message and will no longer receive text messages unless you re-subscribe.

For help with text messages, reply HELP to any message, or contact us at (914) 201-8061 or energyexperts360@gmail.com.

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services from us.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

We may share your personal information in the following circumstances:

Program Requirements: With NYSERDA, utility companies (Con Edison, National Grid, NYSEG, etc.), and their authorized representatives as required for EmPower+ and other energy efficiency program participation
Federal Programs: With the U.S. Department of Energy and its representatives if your project receives federal funding through the Inflation Reduction Act (HEAR) program
Service Providers: With trusted service providers who assist us in operating our business, such as our CRM system, provided they agree to keep your information confidential
Legal Compliance: When required by law, regulation, or legal process

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption, and sensitive data submitted through our forms is transmitted securely. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Opt Out of SMS: Reply STOP to any text message, or contact us to be removed from our messaging list
Opt Out of Email: Contact us to be removed from our email communications
Access Your Data: Request a copy of the personal information we hold about you
Delete Your Data: Request that we delete your personal information, subject to any legal or program retention requirements
Correct Your Data: Request that we update or correct any inaccurate information

To exercise any of these rights, contact us at (914) 201-8061 or energyexperts360@gmail.com.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Phone: (914) 201-8061
Email: energyexperts360@gmail.com
Address: 8 Bush Ave, Port Chester, New York 10573